Support

Health steps are not updating

Open iPhone Settings, find Pupstep, and confirm Health access is enabled. Apple does not let apps inspect every Health read permission directly, so checking Settings is the best way to resolve missing steps.

Widget is not updating

Open Pupstep once to refresh your latest progress snapshot, then wait for the Home Screen widget timeline to update. iOS controls widget refresh timing.

Restore purchases

Open Pupstep, go to Settings, and tap Restore Purchases. Restored purchases can include paid breeds and individual accessories bought with the same Apple account.

Contact

Email support: support@pupstep.app